Frequently Asked Questions (FAQs) for Vultr Account Billing

Frequently Asked Questions (FAQs) for Vultr Account Billing

A comprehensive resource addressing common questions about Vultr account billing, payments, and related financial matters.


These are the frequently asked questions for Vultr account billing.

What payment methods does Vultr suppor? 

Vultr accepts Visa, Mastercard, American Express, Discover, JCB, BitPay (BTC, BCH, ETH, DOGE, PAX, BUSD, LTC, USDC, GUSD), Alipay, UnionPay, and PayPal. Depending on your geographic region, PayPal supports additional payment networks, including Giropay and bank transfers.

How can I view my Vultr account credit?

Navigate to Account and select Make a Payment under BILLING. You should now see any excess amount paid as remaining credit.

I linked my credit card but I see a small charge on my card . what does the charge mean ?

We have not charged your card. The charge is a temporary authorization to validate the card you’ve provided. Depending on your bank’s policy, the hold automatically expires within a few days.

Does Vultr collect VAT/Sales tax?

Vultr is required to collect tax in several countries around the world. This tax is generally referred to as VAT (Value Added Tax), consumption tax, or sales tax. Prices listed on our website do not include tax. Taxes are added to your invoice as a separate line item.

Why is my invoice in USD ? Can I get an invoice in another currency?

Vultr uses USD as the functional currency and does not provide invoices in other currencies to keep the pricing stable and consistent rather than fluctuating with exchange rates.

What invoice formats does Vultr support?

Vultr provides invoices in CSV and PDF versions.

Why can’t I pay with my paypal?

PayPal requires users to have a backup funding source, such as a credit card or a bank account on file, to activate billing agreements. Please visit PayPal and review your account’s linked payment methods.

Why was my credit card declined? 

Vultr may decline a credit card for several reasons, and banks often don’t provide specific details when a payment fails. Even if your card works elsewhere, it might still encounter issues on our platform. For more information, please contact your bank directly to find out why the payment was declined.

How can add a promotional code?

You can redeem a valid promo code under the Vultr Customer Portal Gift Code section. A valid Credit Card or PayPal must be linked to register for services and be eligible for promotions – one promo per user. Credits from promo codes expire. Please review the Vultr Promo Code page for promotion stipulations.

 

 

 

 

Frequently Asked Questions (FAQs) for Vultr Account Billing A comprehensive resource addressing common questions about Vultr account billing, payments, and related financial matters. These are the frequently asked questions for Vultr account billing. What payment methods does Vultr suppor?  Vultr accepts Visa, Mastercard, American Express, Discover, JCB, BitPay (BTC, BCH,…

Frequently Asked Questions (FAQs) for Vultr Account Billing A comprehensive resource addressing common questions about Vultr account billing, payments, and related financial matters. These are the frequently asked questions for Vultr account billing. What payment methods does Vultr suppor?  Vultr accepts Visa, Mastercard, American Express, Discover, JCB, BitPay (BTC, BCH,…

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